What is the first step before starting a repair?

• A. Inspecting the damage
• B. Gathering tools
• C. Consulting the customer
• D. Blocking the area for spray

Answer: (A)

Inspecting the damage is the essential first move because it reveals the full extent of the impact, including hidden structural issues, misalignment, and components that may need replacement or repair. This thorough assessment informs the repair plan, safety steps, and what tools, parts, and procedures will actually be required. Without first inspecting, you might miss hidden damage and waste time or create safety risks.

After this initial check, you’ll know what needs to be done and can plan the work, determine which tools and materials are needed, and decide how to communicate with the customer about scope and cost. Blocking the area for spray, while important, comes later as part of the refinishing process and only after the repair plan and conditions are established.